Privacy Policy
Privacy Policy
Identity of the Data Controller
The Site is published by the operating company, whose contact information is provided in the legal notice.
Access to the website and use of its content are subject to the terms of use described below.
Nature of Personal Data
“Personal data” refers to any personal information you may share with the operating company that could enable the company, directly or indirectly, to identify you as an individual—for example, when visiting the website, requesting information, booking a room, or using other services.
Personal Data Collected
You may be asked to provide your personal data when browsing the operating company’s website.
Whether the requested information is required or optional is indicated at the time of collection by an asterisk “*”. Information marked with an asterisk is required because it is essential for processing your various requests. Other information is intended to help us better understand you and improve the services we offer. It is, therefore, optional.
The operating company collects and processes, in particular, your last name, first name, email address, billing address, phone number, IP address, connection data, and browsing data, as well as your preferences and interests (non-smoking room, preferred room, type of stay, etc.) and your online reviews.
When is your personal data collected?
- You browse the website (IP address and cookies) and view products or services;
- You share your feedback or comments with the operating company in certain sections, via surveys or contact forms, or on the operating company’s official social media pages;
- You send an email to the operating company;
- You subscribe to the newsletter mailing list;
- You share a page or an offer by sending an email or through a social media platform;
- You complete a satisfaction survey;
- You request a quote.
Data Storage
The information collected is stored in our various reservation systems in secure, SSL-certified databases.
This database includes: customers’ names, addresses, phone numbers, job titles, company names, and credit card information. We may also record other information, such as your preferences regarding rooms, meals, beverages, and other services, as well as your stay history at our facility.
Purpose of Data Collection by the Operating Company
Through the website, the operating company collects data about you that is strictly necessary for the following purposes:
- To manage your requests for information and reservations, as well as any loyalty programs;
- To improve and personalize the operating company’s services to facilitate your navigation of the website;
- To manage and track the entire customer relationship;
- To manage subscriptions to the operator’s news and promotional offers (newsletter);
- To manage all your requests for access in accordance with applicable law;
- To manage outstanding payments and disputes;
- To manage job applications for the operating company’s job openings that have caught your attention, or any unsolicited applications;
- To measure quality and satisfaction.
If you do not provide the required information, your request cannot be processed.
The operating company’s commitments regarding personal data protection
Transparency and Purpose:
No personal data is or will be collected without your knowledge. Whether the information you provide to the operating company through the website is optional or required will be indicated in advance by the presence of an asterisk “*”. The operating company collects and processes your personal data solely for the purposes described in this privacy policy.
Proportionality and Relevance:
The operating company collects and processes only the personal data necessary to properly handle your request or to personalize the services offered to you.
Data Retention Period:
The operator retains your personal data only for the period necessary to process it in accordance with applicable law.
Security and Confidentiality:
The operating company is committed to taking the necessary measures to ensure data confidentiality and to not disclose it to unauthorized third parties.
We may be required to disclose your personal information to local authorities if required by law or as part of an investigation, in accordance with local regulations.
Like most websites, certain information is automatically recorded via a protocol. This information includes IP addresses, the type of browser used, the internet service provider, referring and exit pages, the operating system, the date, the time, and clickstream data.
Cookies do not store information provided by users during an online reservation or when registering a customer account. Cookies identify your browser rather than you personally and cannot, on their own, reveal your identity.
Respect for Your Rights:
You are hereby informed of your rights to inquire about, access, correct, and object to the processing of your personal data for legitimate reasons, as well as your right to object to commercial solicitation in accordance with the provisions of Law No. 78-17 of January 6, 1978.
Rights of Access, Correction, and Objection:
In accordance with Law No. 78-17 of January 6, 1978, on Information Technology, Data Files, and Civil Liberties, you have the right, upon written request, to access and correct information concerning you.
You may also, for legitimate reasons, object to the processing of your personal data.
To exercise any of these rights and obtain a copy of the information concerning you, simply contact the operating company, whose contact information is provided in the legal notice.
Cookies
When you visit the website, certain information regarding your device’s browsing activity may be stored in files called “cookies” installed on your device, subject to the cookie preferences you have selected, which you may modify at any time.
A cookie is a small text file stored in a dedicated area of your device’s hard drive when you access an online service through your web browser. It allows the issuer to identify the device on which it is stored for the duration of the cookie’s validity or storage period.
The cookies issued by the operating company are used for the purposes described below, for the duration of the relevant cookie’s validity, subject to your preferences as determined by the settings of the web browser you use when visiting the website—settings that you can change at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer through the website’s pages.
Only the issuer of a cookie can read or modify the information contained therein.
Various types of cookies are used on the website, each serving different purposes. Some are necessary for your use of the website.
Analytical cookies
These are cookies that allow the website operator to:
- generate statistics and track various elements of the website (sections and content visited, navigation paths) in order to improve the browsing experience;
- to track the total number of ads it displays in its ad spaces, identify these ads, count the number of impressions, track the number of clicks, and collect browsing information.
Examples of analytics cookies
- _ga Analytics: recording of browsing data
- __utm Analytics: recording of browsing data
- _gac Campaign: records browsing data for advertising campaigns
Social media cookies and plug-ins (social buttons)
The operating company may include tools on the website that allow you to share content with others or to let those others know that you have viewed or expressed an opinion about content on our site. This is particularly the case with “Share” and “Like” buttons from social media platforms such as Facebook, Twitter, etc.
The operator has no control over the process used by social media platforms to collect information.
- Facebook Connect: logging in using your Facebook account
- Facebook Social Graph: sharing the page on Facebook
- Pinterest: sharing the page on Pinterest
- LinkedIn: Share the page on LinkedIn
- Instagram: Share the page on Instagram
Cookies and device identifiers for transaction security
Please be advised that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information related to your device, including the information (technical security attributes) necessary to identify your device (computer, tablet, or cell phone) in order to identify your device for the purpose of securing transactions in your best interest.
Advertising cookies
Advertising content (graphics, animations, videos, etc.) displayed in the operating company’s advertising spaces may contain cookies issued by third parties that, during the cookies’ validity period, may track clicks and also offer you advertisements best suited to your browsing behavior, interests, and preferences.
Rejecting advertising cookies does not affect your use of the site and will not stop advertising on the site or on the internet. It will simply result in the display of advertisements that do not take your interests or preferences into account.
These cookies are primarily managed by advertising networks. We cannot provide an exhaustive list of them:
- AdWords: purchase of sponsored keywords displayed on Google
- Facebook Custom Audience
- Targeted advertising: tracking of browsing history
Ad targeting
The site may contain cookies issued by third parties (advertising agencies and tools) and allow these third parties, during the cookie’s validity period, to collect browsing data related to devices connecting to our sites, as well as to offer you advertising content that may correspond to your previous browsing activity on the site.
Under no circumstances does the collection of this data allow these service providers to personally identify you. Your last name, first name, username, mailing address, email address, and password are never shared with third parties without your prior and explicit consent.
Your Choices Regarding Cookies
You have several options for managing cookies. Any settings you choose may affect your browsing experience and your ability to access certain services that require the use of cookies.
Options provided by your web browser
You can customize your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, conversely, so that they are blocked.
Rejecting cookies
If you refuse to allow cookies to be stored, certain features—such as logging in to your personal account and customizing your browsing experience (e.g., selecting your preferred language)—will no longer be available.
The operating company accepts no liability for any consequences resulting from the impaired functioning of its services and features due to the rejection of cookies.
How can you manage your cookie preferences, depending on the browser you use?
Each browser has different settings for managing cookies and your preferences. These settings are described in your browser’s Help menu, which will guide you on how to adjust your cookie preferences.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click the Tools button, then click Internet Options. On the General tab, under Browsing History, click Settings. Click the View Files button. Click the Name column header to sort all files alphabetically, then scroll through the list until you see files beginning with the prefix “Cookie” (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.
For Safari™:
https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, select the Edit menu > Preferences. Click Security. Click Show Cookies. Select the cookies that contain the name of the operating company and click Delete or Delete All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click More. Hover over More tools, then click Clear browsing data. In the “Clear Browsing Data” window, check the boxes for “Cookies and other site and plug-in data” and “Cached images and files.” Use the menu at the top to select the amount of data you want to delete. Select “From the beginning” to delete everything. Click “Clear browsing data.”
For Firefox™:
https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the “Tools” tab in the browser, then select the “Options” menu. In the window that appears, select “Privacy” and click “Remove specific cookies.” Locate the files that contain the name of the operating company. Select them and delete them.
For more information about cookies
The operating company invites you to visit the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
